Chitravali provides an assurance that each piece of art that we
offer for sale on the web site is a genuine work of the artist listed or
confirms to the details posted on the site; you receive a guarantee certificate
for every purchase. In some cases the artworks are further screened and
authenticated by affiliated experts. However, in the unlikely event that any
item that you purchase from Chitravali is subsequently proven to be
inauthentic, we will refund the full purchase price. These claims will be
handled on a case-by-case basis, and will require that examinable proof which
clearly demonstrates that the work is inauthentic provided by an established
and acknowledged authority.
This guarantee holds for one year after the date of the purchase invoice of the original artwork from Chitravali, and provided that:
- Authenticity certificate will provided for every artwork priced Rs. Ten Thousand or more. (For any artwork priced less than Rs. Ten Thousand the certificate can be had by additional payment of Rs. Five Hundred only.)
- Only the actual buyer makes the claim (the benefit of the claim
is not assignable to any subsequent owners or others who may acquire or have an
interest in any of the properties).
- The property is returned in the same condition that it was in,
at the time of purchase.
- The property was indisputably purchased from Chitravali and At
the time of purchase, there was technique available, and it was not
unreasonable or impractical to use such technique, which could have helped Chitravali
determines that the item was authentic.
Chitravali retains the right, as a matter of policy, to bring in, at the buyer's expense, two recognized experts in the field, (such experts being mutually acceptable to Chitravali and the buyer), to examine the works under question before deciding to rescind the sale and offer the refund under the above guarantee. The opinion of the experts is not binding on Chitravali.